To successfully run a service center, it’s not enough to simply be a skilled technician. Participants of this seminar learn about record keeping, work scheduling, and acquiring new customers—who often choose a service center based on the friendliness of its staff. Proper implementation of the learned work system leads to business optimization and an increased number of satisfied service customers.
Seminar Objective:
- The participant gains new perspectives on business optimization
- Correctly identifies customer needs and communication approaches
- Is able to optimize daily work processes
- Effectively guides business operations and increases development opportunities
- Motivates employees to contribute suggestions and ideas for business development
Content:
- Professional relationship with customers
- Customer satisfaction
- Proper planning and execution of activities
- Business optimization
- Optimization of work processes within the workshop
- Planning and implementation of long-term investments
- Business development planning