Just being a good car mechanic is not enough to run a motor vehicle service successfully. The participants of this seminar will learn about record keeping, work schedules and the acquisition of new clients, who often choose the service based on the friendliness of its employees. High-quality monitoring of the applied work system results in the optimization of business and more satisfied clients of the service.
Seminar goals:
- The participants obtain a new perspective of business optimization
- The participants recognize correctly the needs of the clients and how to communicate with them
- The participants know how to optimize everyday work processes
- The participants know how to direct their business operations well and how to increase prospects for business development
- The participants know how to motivate employees to give suggestions and propose ideas for business development
Contents:
- Professional relationship with clients
- Customer satisfaction
- Proper planning and implementation of activities
- Optimization of business operations
- Workflow optimization within the workshop
- Planning and implementation of long-term investments
- Planning of business development