Required prior knowledge:
- –
Seminar objective:
- Organization and integration of service work processes and departments into a functional unit
- Defining the roles and responsibilities of service employees
- Efficient coordination of vehicle reception, workshop and parts supply
- Work order – the main document for carrying out work and the link between vehicle reception and workshop
- Optimizing daily work processes and schedules
- Ensuring and controlling equipment and tools
- Evaluating employee performance – efficiency and productivity
- Measures for improving service performance
Content:
- Service workshop structure – vehicle reception, workshop, parts warehouse, support services
- Service personnel – job descriptions – workshop manager, diagnostic technician, mechanic – auto electrician
- Front office – vehicle reception, customer waiting area
- Workshop organization – arrangement of equipment and tools, service documentation and workplace organization
- Parts supply, storage and availability
- Safety measures for staff and customers in the service center
- Quality control of completed work
- Measures to ensure a positive impression of the service center through appearance and service