Required prior knowledge:
- –
Seminar objective:
- Participants acquire knowledge about organizing work at vehicle reception
- Familiarization with the duties and responsibilities of a service advisor
- Developing communication skills and customer relations
- Managing the entire vehicle service process from vehicle arrival to departure from the service center
- Optimizing daily work processes and schedules
- Improving service center operations through the organization and coordination of vehicle reception, workshop and parts supply
- Motivating employees through effective organization and task allocation
Content:
- Appointment scheduling, organization and planning of the service center work schedule
- Vehicle reception – customer consultation, completion of the work order, defining the required work
- Direct reception – vehicle inspection in the presence of the customer
- Completing and managing service documentation
- Communication with the workshop and parts suppliers
- Follow-up contact with the customer and expansion of the scope of work
- Quality control, order processing and customer contact after completion of the work
- Customer satisfaction – how to ensure and monitor it